Terms & Conditions
1. PRE-BOOKING ONLY
Online booking is essential. Participants MUST pre-book their class space prior to the event. We will be unable to accommodate drop-in attendances.
2. PAYMENT
Pre-payment is required at the time of booking through the Class 4 Kids booking system for our classes.
Merchandise can be purchased at class and payable by cash or bank transfer, alternatively Merchandise can be pre ordered, please contact moomusictina@outlook.com if you would like to pre order any merchandise.
3. LIMITED CLASS SPACES
There is a maximum number of children in each class, this can sometimes change due to the size of the room we are using or other factors but once the number is reached the class will be full and we will not be accepting any other bookings for that class. Please note that only 1 adult per booked child is currently able to attend, to avoid overcrowding.
4. CANCELLATION BY MOO MUSIC
If a class has to be cancelled due to unforeseen circumstances, we will offer an alternative class, where possible. If this is not possible, we will deduct the price of the number of classes cancelled from your next term's fee. If you are unable to make the alternative class(es) or you do not book onto the following term, no refund will be given.
NON-ATTENDANCE BY CUSTOMER
It may be possible to attend a different class/venue during the same week if you cannot attend your usual session. This will need to be discussed and arranged with the class leader and if we can accommodate you, we will. However Moo Music is under no obligation to refund or transfer your booking if you are unable to attend your pre-booked class.
5. HEALTH & SAFETY
Please do not bring prams/pushchairs/car seats into the venues, if possible. If arriving by car, these should be left in your vehicle. If arriving on foot to the venue, where there is allocated buggy parking, please leave any prams/buggies/car seats there. The exception to this is when siblings under 7 months old are attending Mini Moo classes only & a sling is not being used, car seats may be brought into the room if you are planning to leave your baby in it for the duration of the class.
You are welcome to wear face coverings if you wish.
Please do not stand on any mats provided with shoes on. Socks must be worn.
Please move away from the class area promptly at the end of the class, to allow time for cleaning between classes
If there is any reason that you cannot participate in any activity, medically or otherwise, please feel free to adapt the class leaders instructions to suit your ability.
If you are booking onto a session where there may be food and drink items like Messy Play or Moo and a brew you must declare any known allergies or intolerances as part of the registration of your child, Moo Music and Tina Brown, cannot be held responsible for any instances where you or your child may come into contact with said allergens. If you do state allergies or intolerances and I am unable to accommodate you because of them I will contact you to advise and provide you with a full refund.
6. CLASS RESOURCES & PRPROPS
All props are cleaned/sanitised with antiviral products before reuse.
If you would prefer to bring your own props to class, please contact Tina on 07786633789 at least 24 hours before the class to ask what props are required for sessions. Please bring these in a bag. We politely request that you leave them in the bag until such time as we advise they are to be used for the purposes of the class.
Regularly used props may be available to purchase (such as shakers, juggling scarves, foil blankets & more), please ask for more information.
7. CLASS PARTICIPATION
Please join in with your little one during class as much as you are able and, to protect the class leaders from losing their voice, we politely request that you refrain from chatting to other parents/guardians during classes. Your children will love your attention & enjoy this bonding time so much more having your full attention too!
8. SUPERVISION
Please ensure that you supervise your children during the session – they really do love it when you join in so don't be afraid to help and encourage them/join in with actions yourself!
If you are booking a Messy Play session please be aware aware that we require full supervision of your child to ensure they do not eat something that they shouldn't which could cause a choking hazard and also to ensure there are no slips or trips. If your child is seen running or otherwise doing anything that could cause them or other children in the session harm you will first be made aware of this and if such behaviours are not kept under control you will be asked to leave and no refund will be given.
Food MUST NOT be consumed during the class as we need to be considerate of choking hazards and allergies of others in the class. It also adds to our already extensive cleaning regime.
Adults MUST NOT bring hot drinks to the class. Please also ensure you take responsibility for yours and your child’s own cold drinks too, to avoid spillages and to prevent another child drinking from them.
9. CLEANLINESS AND HYGIENE PRACTICES
Moo Music Tameside & Glossop has always placed great importance on cleanliness and hygiene, but our cleaning regime is even more rigorous in the light of COVID-19, and we ask for your support in this. We recommend that you bring a small blanket/muslin square for smaller babies to lie on during class, to protect against soiling our mats/the floor, as well as protecting your little one against any invisible soiling/germs from on the floor. Please ensure you let us know if anything is accidently soiled during class so it can be dealt with – we know little ones can sometimes be a little bit sick or have a nappy leakage and that’s ok – we will be able to sort the problem, but we need to know about it.
Please remove shoes BEFORE taking your allocated place on any mats. Please ensure socks are worn at all times.
10. TOILETS AND HAND WASHING FACILITIES
There are toilets in all our venues. Please try to use these before class to avoid moving around the room/missing part of the class. Where there are no disposal facilities available at venues, please pack any soiled nappies/wipes in an appropriate bag & take them with you to dispose of them at home.
Please leave the toilets/baby change facilities as you would like to find them yourself and report any issues with the facilities to the venue staff so they can be dealt with.
11. FIRST AID/EMERGENCIES
PPE will be available to administer or support with First Aid, but parents and carers are reminded they must supervise their child at all times for safety purposes
12. CLASS LEADERS
All our class leaders are trained to our high standards. Generally, you will have the same class leader weekly however this is subject change due to illness, holiday and any future expansion.
Our current class leaders are all fully vaccinated against COVID-19.
14. COVID-19 & FUTURE LOCKDOWN
Please note should we be placed in any period of lockdown due to the Covid-19 pandemic, or any other unforeseen illness/circumstance that may arise, your normal weekly class will be replaced with an online class via Facebook live. No class credits, refunds or merchandise will be given in replacement of your normal class, it will simply be moved online at a time suitable for your class leader. Any online sessions will be recorded and be available to watch back any time for at least a 7 day period. Upon booking your place you are agreeing to this.
Moo Music Tameside & Glossop holds no responsibility or liability to anyone who catches Covid-19, or any other infectious illness. You attend classes entirely at your own risk.
15. USE OF MOO MUSIC
Moo Music’s music is Copyrighted.
Please be aware that any CD's/digital downloads of Moo Music purchased are strictly for personal HOME USE ONLY and are not for use at any events including birthday parties, use within schools, playgroups, nurseries or at any public events.
To use Moo Music at these types of events/places you need to hold a license, which only the Moo Music licensee holds. They are the only person able to give permission to use Moo Music at any of these places/events. The license holder for Moo Music Tameside & Glossop is Mrs Tina Brown
16. VIDEO & PHOTOGRAPHY
Whilst the family atmosphere we encourage at classes means that parents, grandparents, carers and friends should feel very comfortable taking photographs or video footage of the child in their care, we ask that everyone remains sensitive to the feelings of others and does not post photos or videos of any child other than their own, unless they have the express permission of that child’s parent or guardian. We also request that they always stop filming should they be asked to do so and not replicate any materials, unless given permission to do so.
Moo Music Tameside & Glossop expressly forbids the right to reproduce any part of our lessons in any form (on the internet, DVDs, photographs or otherwise). Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the current and all future sessions.
All Moo Music Tameside & Glossop photography, logos and illustrations are the copyright of Moo Music Limited. Any scanning or reproduction of any of the above, without our written agreement, will be regarded as being in breach of our copyright and dealt with accordingly.
Moo Music Tameside & Glossop reserves the right to use photographs/videos from classes for publicity purposes, if you have agreed for us to do so. Please ensure you advise us accordingly during the booking process. if you wish to change your mind at a later date you can do this by emailing moomusictina@outlook.com
Moo Music Tameside & Glossop cannot be held liable for the actions of third parties, and therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed ‘Video and Photography’ by any party.
17. VALUABLES
All property (including prams), left in class venues, in entrance halls or outside, is left at your own risk. Moo Music Tameside & Glossop cannot accept any responsibility for the loss of or damage to any personal possessions.
18. EXCLUSION OF LIABILITY
In the absence of any proven negligence, lack of due diligence or breach of duty by your Class Leader(s); Moo Music Limited; its franchisees or employees, the participation of you; your spouse/partner; child or those in whose care you have placed your child for the purpose of attending or observing Moo Music Tameside & Glossop’s music and movement classes is done so entirely at your and their own risk.
19. WITHDRAWAL OF SERVICE
Moo Music Tameside & Glossop may, at its own discretion, refuse entry of a customer to its sessions/ask a customer to leave its sessions if it is felt that the customers’ behavior is unreasonable. No refund will be given if this right is invoked.